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What is 2-1-1?
2-1-1 is an easy to remember telephone number that connects
people with important community services and volunteer opportunities. While
services that are offered through 2-1-1 vary from community to community, 2-1-1
provides callers with information about and referrals to human services for
every day needs and in times of crisis.
Our Mission
The Oklahoma 2-1-1 Advisory Collaborative is
committed to the implementation of single points of entry to health and
human services in all regions of the state. 2-1-1 telephone information and
referral is intended to increase access in a manner that is consistent with the
Alliance of Information and Referral Systems (AIRS) standards and, in its final
stage, be accessible and usable by all people in Oklahoma.
2-1-1 Really Helps!
Natalea's Story
I was feeling
pretty desperate. So when I heard getting help was easier than 1-2-3, I thought
it sounded too good to be true. It wasn’t! It was 2-1-1.
My elderly
father suffered a brain injury and was released from the hospital weeks
before I had found the resources he needed in Texas. I knew from my work
with United Way in Oklahoma that there had to be agencies to help but how
could I find the names and numbers from so far away?
“Try 2-1-1”
suggested a Texas United Way director. I did just that after 4pm on a
Friday afternoon. By 5:00, I had the names of four agencies and had
registered my dad with three of them. The 2-1-1 director asked if she could
call back in seven days to see if we needed more help. In the weeks and
months that followed respite care, assistance in registering for Medicare
Part D and a critical neuro-psych evaluation were arranged through the Area
Agency on Aging, Disabled and Aging Rehabilitative Services, the Center for
Independent Living and even the Department of Veterans Affairs.
Getting the
names and numbers of agencies I would never have known about was very
helpful, but the truly valuable part of 2-1-1 was the attention to detail
that told me to talk to Judy at A.A.A. and Cristy at DARS so I wasn’t at the
mercy of endless phone tree menus of services that didn’t quite match my
situation.
2-1-1 is the
logical and humane interface between people who need help and the resources
already in place to provide assistance. It’s the way Oklahoma can make its
current services more productive and effective by helping desperate people find
them.
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