OKLAHOMA 2-1-1 ADVISORY COLLABORATIVE

MISSION STATEMENT

The Oklahoma 2-1-1 Advisory Collaborative is committed to the implementation of single points of entry to health and human services in all regions of the state. 2-1-1 telephone information and referral is intended to increase access in a manner that is consistent with the Alliance of Information and Referral Systems (AIRS) standards and, in its final stage, be accessible and usable by all people in Oklahoma.

RESPONSIBILITIES

1.      Develop a statewide coordinated approach for the promotion of a 2-1-1 system.

2.      Develop an integrated statewide 2-1-1 service map that avoids overlap of decentralized 2-1-1 Call Centers.

3.      Serve as the certifying body for Information and Referral providers who wish to operate as 2-1-1 Call Centers.

4.      Advise the Oklahoma Corporation Commission when an I&R service provider meets the criteria to provide 2-1-1 service for a specific geographic area.

5.      Assure that each approved 2-1-1 Call Center maintains compliance with AIRS and Oklahoma Corporation Commission standards.  (The Oklahoma Corporation Commission made permanent Telecommunications Services Rules, OAC 165:55-7-2-1, on July 15, 2003.)

6.      Advocate for funding to support 2-1-1 system delivery.

7.      Develop relationships with influential organizations, decision-makers, and elected officials who can help support 2-1-1 planning and implementation efforts.

8.      Assist I&R/Assistance programs in their pursuit of AIRS accreditation.

9.      Serve as the entity that resolves any possible disputes in the event that two or more I&R’s request being certified for the same geographic area or region.

10. Resolve other disputes or issues regarding 2-1-1 services as needed.

GENERAL PURPOSE

The general purpose of the Oklahoma 2-1-1 Advisory Collaborative, the “Lead Entity” for the 2-1-1 initiative in Oklahoma, is to represent Information and Referral service providers and collaborative agencies in the development and implementation process of 2-1-1 in Oklahoma. Therefore, committee membership will primarily represent a broad diversity of I&R related service providers.  Members must have credibility with the service sectors with whom they interact. They must also commit to serving the best interests of all I&R service providers and all residents of Oklahoma.

Adopted October 28, 2003